0180 - Maintenance and Support Director

Manassas, VA
Full Time
Senior Manager/Supervisor
About Electra:
Electra's next gen mission is to develop Ultra Short aircraft, built for Direct Aviation. We are redefining the next level of connectivity, pioneering direct aviation - without airports, emissions, or noise. Electra's Ultra Short aircraft will revolutionize air travel by bringing it closer to where we live, work, and play, making new connections possible. This makes a new venture like Electra exciting and fast-paced. Headquartered in Northern Virginia, we're on a quest to build a team of insanely talented people who want to do meaningful work.

Position Overview:
To support our growth and ensure a seamless customer experience, we seek a highly skilled Maintenance & Support Director with expertise in structuring maintenance programs, supporting contracts, and managing long-term operational readiness. Our Director will be pivotal in defining the maintenance and support programs accompanying our aircraft procurement agreements. This position will be responsible for establishing maintenance performance expectations between our OEM and customers, ensuring alignment between our commitments and the capabilities of our supply chain. The ideal candidate will have direct experience working in advanced air mobility startups (e.g., Volocopter, Lilium) and established aircraft OEMs (e.g., Pilatus, Daher, Textron, Embraer, Airbus, Boeing).

Key Responsibilities
  • Maintenance Program Development: Define aircraft maintenance support programs' structure, scope, and service levels.
  • Customer Maintenance & Support Standards: Establish clear maintenance and operational performance metrics that us as the OEM must deliver to customers.
  • Supplier Performance & Negotiations: Identify and negotiate necessary maintenance and support services with vendors to ensure our customer commitments can be met.
  • Regulatory Compliance: Ensure that maintenance programs adhere to all aviation regulatory requirements.
  • Cross-Functional Collaboration: Work closely with engineering, operations, legal, and supply chain teams to ensure maintenance contract feasibility and compliance.
  • Customer Relationship Management: Serve as a key point of contact for customers regarding maintenance and support-related inquiries and negotiations.
  • Market Benchmarking: Analyze existing maintenance frameworks in the established and advanced air mobility sector to ensure competitive positioning.
  • Continuous Improvement: Identify opportunities to refine and enhance maintenance and support services based on customer feedback and operational performance.
  • Digital Services Definition: Define and implement digital services for maintenance, operations, and training to enhance aircraft lifecycle management and customer support.
  • Other duties as assigned
Qualifications & Experience
  • Industry Experience:
    • 12+ years in aerospace maintenance, support, or contract management.
    • Experience with an advanced air mobility startup (e.g., Volocopter, Lilium) and an established aircraft OEM (e.g., Embraer, Airbus, Boeing) preferred.
  • Maintenance & Support Expertise:
    • Strong understanding of aircraft maintenance programs, service-level agreements (SLAs), and vendor negotiations.
  • Technical Acumen:
    • Deep knowledge of aircraft maintenance, operations, and regulatory compliance.
  • Customer-Focused Mindset:
    • Proven ability to manage customer relationships and expectations effectively.
  • Analytical & Communication Skills:
    • Strong problem-solving abilities and excellent written/verbal communication skills.
Why Join Us?
  • Be part of a cutting-edge aerospace OEM revolutionizing urban and regional mobility.
  • Work on defining industry-first maintenance and support programs in an emerging sector.
  • Collaborate with top-tier professionals in aerospace and advanced air mobility.
  • Competitive compensation and benefits package.
If you have the expertise and vision to shape the future of aircraft maintenance and support, we want to hear from you. Apply today!

Additional Information:
  • Travel: Occasional travel (<25%).
  • Onsite Presence: Expected onsite presence at our Manassas, VA headquarters 4-5 days per week.
Salary: Electra's salary range for this position is: $126,098.00 - $345,398.00
Our salary ranges reflect the minimum and maximum range for the Company level overall across all locations & projects and does not necessarily reflect the budgeted amount for this position. Individual pay is based on additional factors, including project budgets, job-related skills, experience, relevant education and/or training, role, level, location, and project.

Compensation and Benefits:

In addition to offering an exciting work environment and the opportunity to be part of the team making Ultra Short flight a reality, at Electra, we offer an unparalleled total rewards package. Electra offers employees a comprehensive benefits package including medical, dental, vision, STD, LTD, and life insurance, generous PTO and sick leave, company holidays, paid winter break, and a 401(k) plan with immediate vesting. Life at Electra includes a variety of perks, such as free catered lunches, amazing coffee, snacks, drinks, fruit, free parking, and opportunities for much more.

Working Conditions

Work is typically performed in a warehouse/aviation and office environment, which requires proper safety precautions. Work may require some physical effort in handling light materials, boxes, power tools, prototypes, and different materials or equipment. Due to the nature of our business and projects, some fieldwork may be required, working in both indoor and outdoor conditions. You may need to lift up to 50 lbs.

Commitment

We are committed to fostering diversity and inclusivity, and we encourage individuals from all backgrounds, including those from marginalized or underrepresented groups in the tech industry and aerospace, to apply for our job openings. We firmly believe that a diverse range of perspectives can profoundly influence both our product and our company culture.

Electra is committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status, or any other factors prohibited by law. Electra will provide reasonable accommodations for qualified individuals.

Electra is an E-Verify employer.

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